At Sunset Bikini, we want you to love your beachwear as much as we do! If you’re not completely satisfied with your purchase, we’re happy to offer returns or exchanges within 15 days of receiving your order. Please review our policy below to ensure a smooth process.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Item must be unworn, unwashed, and in original condition with tags attached
  • Original proof of purchase must be provided
  • Return must be initiated within 15 days of delivery
Please Note: For hygiene reasons, we cannot accept returns or exchanges on swimwear bottoms or one-piece swimsuits that have had the hygiene liner removed.

How to Initiate a Return or Exchange

  1. Contact Us: Email our customer service team at [email protected] with your order number and details about the item(s) you’d like to return or exchange.
  2. Wait for Approval: We’ll review your request and email you a Return Authorization Number (RAN) within 2 business days.
  3. Package Your Item: Securely package the item in its original packaging if possible. Include a copy of your order confirmation or packing slip.
  4. Ship Your Return: Mail your return to:
    Sunset Bikini Returns
    2344 Chicago Avenue
    Fresno, US 93721

    Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

  5. Processing: Once we receive your return, we’ll process it within 3-5 business days and notify you via email.

Return Request Email Template

Use this template to request a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Sunset Bikini Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Item Name: – Size/Color: – Reason for Return/Exchange: Please let me know the next steps to complete this process. Best regards, [Your Full Name] [Your Email Address] [Your Order Number]

Refund Information

Once your return is processed:

  • Timing: Refunds will be issued to your original payment method within 5-7 business days after we receive your return.
  • Method: Refunds will be processed through your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Information

For exchanges:

  • We’ll ship your replacement item once we receive your return.
  • If the new item costs more, you’ll need to pay the difference.
  • If the new item costs less, we’ll refund the difference.
  • Standard shipping rates apply for exchanged items.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Swimwear bottoms with removed hygiene liners
  • One-piece swimsuits with removed hygiene liners
  • Final sale items (clearly marked as such)

International Returns

For international customers (excluding some Asian and remote areas):

  • You are responsible for return shipping costs and any customs fees
  • We recommend using a trackable shipping method
  • Refunds will be issued in USD

Damaged or Incorrect Items

If you received a damaged or incorrect item:

  • Contact us within 48 hours of delivery
  • Include photos of the damaged/incorrect item and packaging
  • We’ll arrange for a replacement or refund at no additional cost to you

Have questions about our returns policy? Our sunny customer service team is happy to help at [email protected]!