Welcome to Sunset Bikini! We’re committed to making your beachwear shopping experience as smooth as possible. Below you’ll find all the details about our shipping and returns policies.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays).
Shipping Methods & Delivery Times
We offer two shipping options to suit your needs:
Standard Shipping ($12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipment
- Available worldwide (excluding some Asian and remote areas)
Free Shipping (Orders over $50):
- Carrier: EMS
- Delivery time: 15-25 business days after shipment
- Available worldwide (excluding some Asian and remote areas)
Note: Delivery times are estimates and may vary depending on your location and customs processing.
International Shipping
We ship globally! However, please note that:
- Some Asian and remote areas may not be serviceable
- Customers are responsible for any customs fees or import taxes
- Delivery times may be longer for international destinations
Returns & Exchanges
At Sunset Bikini, we want you to love your beachwear as much as we do! If you’re not completely satisfied, we offer returns and exchanges within 15 days of receiving your order.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange:
- Item must be unworn, unwashed, and in original condition with tags attached
- Original proof of purchase must be provided
- Return must be initiated within 15 days of delivery
Important Hygiene Notice:
For hygiene reasons, we cannot accept returns or exchanges on:
- Swimwear bottoms with removed hygiene liners
- One-piece swimsuits with removed hygiene liners
- Final sale items (clearly marked as such)
How to Initiate a Return or Exchange
Follow these simple steps:
- Contact Us: Email our customer service team at [email protected] with your order number and details about the item(s) you’d like to return or exchange.
- Wait for Approval: We’ll review your request and email you a Return Authorization Number (RAN) within 2 business days.
- Package Your Item: Securely package the item in its original packaging if possible. Include a copy of your order confirmation or packing slip.
- Ship Your Return: Mail your return to: Sunset Bikini Returns
2344 Chicago Avenue
Fresno, US 93721Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.
- Processing: Once we receive your return, we’ll process it within 3-5 business days and notify you via email.
Return Request Email Template
Use this template to request a return or exchange:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Sunset Bikini Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Details:
- Item Name:
- Size/Color:
- Reason for Return/Exchange:
Please let me know the next steps to complete this process.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Number]
Refund Information
Once your return is processed:
- Timing: Refunds will be issued to your original payment method within 5-7 business days after we receive your return.
- Method: Refunds will be processed through your original payment method (Visa, MasterCard, JCB, or PayPal).
- Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.
Exchange Information
For exchanges:
- We’ll ship your replacement item once we receive your return.
- If the new item costs more, you’ll need to pay the difference.
- If the new item costs less, we’ll refund the difference.
- Standard shipping rates apply for exchanged items.
Damaged or Incorrect Items
If you received a damaged or incorrect item:
- Contact us within 48 hours of delivery
- Include photos of the damaged/incorrect item and packaging
- We’ll arrange for a replacement or refund at no additional cost to you
Need Help?
Our sunny customer service team is happy to assist with any questions about shipping or returns! Contact us at [email protected].
Thank you for shopping with Sunset Bikini – where every day feels like a beach day!
